1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing the next business day. Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Rates

We offer the following shipping method to the contiguous United States. Estimated delivery times begin after the order processing period and do not include weekends or holidays.

• Standard Shipping: $4.99 | 5 - 11 business days

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery destination and the total weight of your order. The final shipping cost will be displayed clearly before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive an email notification with your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to be updated in the carrier's system after you receive the notification.

5. Delivery Delays

Estimated delivery dates are provided by carriers and are not guaranteed. Theonestoreus is not responsible for delays caused by the shipping carrier, inclement weather, customs processing, or other events beyond our control. If your package has not arrived 7 business days past the estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not liable for packages shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, a re-shipment fee will apply to send the order to the correct address.

7. Lost or Stolen Packages

If your tracking information shows your package was delivered but you have not received it, please first check with neighbors and your local post office. If the package cannot be located:

1. Contact the shipping carrier directly to initiate a search.
2. If the carrier confirms the package is lost, email us at [email protected] with your order number and the carrier's case details.

We will file a claim with the carrier on your behalf. Once a package is confirmed lost by the carrier, we will issue a replacement or a full refund at our discretion.

8. International Shipping

We currently only ship within the United States. Please note that for any future international shipping, the following would apply:

• The customer is solely responsible for any customs duties, taxes, and import fees levied by the destination country. These charges are not included in the item price or shipping cost and are collected upon delivery.
• Delivery times vary significantly by destination country and are not guaranteed.
• Due to shipping restrictions, some items may not be available for international delivery.

Contact Us

If you have any questions about our shipping policy, please contact our customer service team at [email protected].

1. Return & Refund Summary

• Returns Accepted: Yes
• Exchanges Accepted: Yes
• Return Window: 30 Days From Delivery
• Product Condition: New and Slightly Used
• Return Method: By Mail
• Return Label: Included in the Package (Free)
• Restocking Fee: No Cost
• Refund Processing Time: 10 Business Days

2. Return Eligibility

We accept returns for both defective and non-defective products within 30 days from the delivery date.

Returned items may be in new or slightly used condition, provided they remain clean, functional, and suitable for resale.

Returns may be requested for:

• Damaged or defective items
• Incorrect items received
• Products that differ materially from their description
• Items no longer wanted by the customer

3. How to Start a Return

To initiate a return, please contact our customer support team at:

[email protected]

Please include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the request
• Photos if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions.

4. Return Shipping

Returns are accepted by mail only.

A free prepaid return label is included for approved returns.

There are no return shipping charges and no restocking fees for eligible returns.

Please do not send any return until return instructions have been provided by our support team.

5. Exchanges

We accept exchanges within 30 days of delivery.

Exchanges may be requested for size, color, or similar product variations, subject to availability.

Please contact [email protected] to arrange an exchange.

6. Refund Process

Once your returned item has been received and inspected, you will be notified of the approval status of your refund.

Approved refunds will be issued to the original payment method within 10 business days.

Depending on your bank, credit card provider, or payment processor, additional processing time may be required before funds appear in your account.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include your order number and photos showing the issue so we can resolve the matter promptly.

Depending on the circumstances, we may provide a replacement, exchange, or full refund.

8. Non-Eligible Returns

• Items returned more than 30 days after delivery
• Products that have been intentionally damaged or altered after receipt
• Items that are no longer in reasonably resalable condition

9. Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact:

Theonestoreus
Email: [email protected]
Address: 3006 AVIATION AVENUE, SUITE 3A, COCONUT GROVE, FL 33133, UNITED STATES