Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing the next business day. Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Rates

We offer the following shipping method to the contiguous United States. Estimated delivery times begin after the order processing period and do not include weekends or holidays.

• Standard Shipping: $4.99 | 5 - 11 business days

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery destination and the total weight of your order. The final shipping cost will be displayed clearly before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive an email notification with your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to be updated in the carrier's system after you receive the notification.

5. Delivery Delays

Estimated delivery dates are provided by carriers and are not guaranteed. Theonestoreus is not responsible for delays caused by the shipping carrier, inclement weather, customs processing, or other events beyond our control. If your package has not arrived 7 business days past the estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not liable for packages shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, a re-shipment fee will apply to send the order to the correct address.

7. Lost or Stolen Packages

If your tracking information shows your package was delivered but you have not received it, please first check with neighbors and your local post office. If the package cannot be located:

1. Contact the shipping carrier directly to initiate a search.
2. If the carrier confirms the package is lost, email us at [email protected] with your order number and the carrier's case details.

We will file a claim with the carrier on your behalf. Once a package is confirmed lost by the carrier, we will issue a replacement or a full refund at our discretion.

8. International Shipping

We currently only ship within the United States. Please note that for any future international shipping, the following would apply:

• The customer is solely responsible for any customs duties, taxes, and import fees levied by the destination country. These charges are not included in the item price or shipping cost and are collected upon delivery.
• Delivery times vary significantly by destination country and are not guaranteed.
• Due to shipping restrictions, some items may not be available for international delivery.

Contact Us

If you have any questions about our shipping policy, please contact our customer service team at [email protected].