Refund & Return Policy

1. Overview

We offer a 30-day return window from the date your item is delivered. To be eligible for a return, your item must be unworn, unused, and in its original packaging with all tags attached.

2. How to Start a Return

To initiate a return, please email our support team at [email protected] and include the following information:

• Your order number
• The reason for your return
• Photos of the item(s), especially if they are damaged or defective

We will respond to your request with detailed return instructions within 2 business days.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., we sent the wrong item) or the item arrived defective or damaged.

Please ship your return to the following address:

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

4. Refund Process

Once we receive your returned item, our team will inspect it. This process typically takes 2-3 business days.

Upon approval, your refund will be processed, and a credit will be issued to your original method of payment within 5-7 business days. The exact timing depends on your payment provider:

• Major Credit/Debit Cards: Refunds typically appear on your statement within 5-7 business days after we process them.
• PayPal: Refunds are usually reflected in your PayPal balance immediately after we process them.

Please note that the original shipping cost is non-refundable.

5. Exchanges

We are happy to exchange an item for a different size or color, subject to stock availability. Please contact us at [email protected] to check availability.

For a different product entirely, the fastest method is to return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain items cannot be returned or exchanged for hygiene, safety, or practical reasons:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalized or custom-made items (e.g., custom printed t-shirts)
• Hygiene-related products (e.g., face masks) once the packaging has been opened

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 48 hours of delivery.

Please include your order number and clear photos of the issue. We will arrange for a replacement or a full refund at no cost to you, including return shipping if necessary.

8. Late or Missing Refunds

If you haven’t received your refund within the timelines mentioned above, please:

1. Check your bank account or card statement again.
2. Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
3. If you still cannot locate the refund, contact us at [email protected] for assistance.

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale or at a discount are considered final sale and cannot be returned for a refund.

Contact Us

If you have any questions about our Refund & Return Policy, please contact our customer support team.

Email: [email protected]